Stephen Usery interviews Memphian Emily Yellin about her new book Your Call Is (not that) Important to Us. It's a special one-hour program that looks at the history of telephone customer service and how it is done well and not so well today. Also, Emily will be at Davis-Kidd Booksellers in Memphis on Thursday, April 2nd at 6 p.m. Be sure and tell her that you heard her on Book Talk!
